With 20 years in the Mexican market and more than a century of presence around the world, Schneider Electric, the global specialist in energy management and automation, shows its vision and commitment to the growth and evolution of the industrial and energy sector in Mexico and Central America the opening of a new Services Center in CDMX.
For this, the French company has invested a total of 50 million pesos in this new space of 6 thousand square meters. The main objective of this new complex is to concentrate its service station in one place, to create a unique model of customer satisfaction through the pooling of efforts and investments, as well as the exchange and application of best practices.
Within the new space of services are five important areas:
Show Room: where customers will be able to know the portfolio of offers, covering all the productive areas of security and critical energy of their companies.
Substation of the Service Center: here it shows how it operates its technology and electrical networks, and access to the SOS application (Online Support Schneider,) with which they will have availability to a 24/7 chat, manuals, services logs, performance and scheduling of future maintenance.
Spare Parts Warehouse for Customers with Maintenance Contract: as the name implies, this is the place where the spare parts for your customer's equipment are located, including those critical parts that must be used immediately in case of emergency.
Retrofits Engineering Workshop: in this space it is possible to know some solutions of retrofits which are currently available, as well as others that are in analysis and development phase.
Digital Monitoring Center: with six screens, this is the area to locate the nearest engineer and coordinate any maintenance or emergency operation, as well as review climatic summaries to take action against any possible meteorological event, control operational efficiency, consumption of energy and more.
With this new services complex, Schneider Electric could comply and overcome its clients’ expectations through a unified experience.